National Australia Bank has announced its disaster relief package for customers in Armidale impacted by the tornado.
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NAB encourages customers affected by the tornado to contact the bank when they're ready to discuss a range of financial relief measures.
That can include credit card and personal loan relief, waiving the application fee for restructuring business facilities or deferral of business loan payments principal and/or leasing payments.
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Other options include waiving costs and charges for withdrawing term deposits early, or concessional loans to customers seeking support to restructure existing facilities to assist in repairs, restocking and re-opening for business.
The bank said it is also offering reduction on home loan and personal loan repayments or moratorium, tele-consults for customers, and wellbeing support service for colleagues and customers.
NAB Executive Retail Regional NSW, Tony Story said the measures provide customers access to immediate financial support.
"We know this is impacting a lot of people in the region - we are here to help and the number one priority is to stay safe," Mr Story said.
"We are here to support all NAB customers, employees and the wider community before, during and after a natural disaster. Anyone who needs assistance or advice can contact us so we can discuss their circumstances and work out the best way to help."
Customers who need help are encouraged to visit the Armidale NAB branch, call NAB Assist on 1800 701 599 (8am-8pm Mon-Fri, or 9am-1pm on Saturdays AEST/AEDT) or visit nab.com.au/disaster.
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