An woman says her daughter who has been quarantined in a hotel with her two young children would have been treated better in prison.
Margaret Boyd's daughter Paige, son Tobias, and Paige's young children aged four and 11 months returned to Tasmania on August 30 and were required to enter hotel quarantine in Launceston.
Paige and Tobias are moving back to Tasmania from Queensland to help their mother on their family's farm after Ms Boyd suffered a back injury.
Paige, 23, has an aged care qualification and intends to become her mother's full-time carer.
Ms Boyd said despite having been told by the Public Health Hotline her family would be able to quarantine at her rural property, they were required to enter hotel quarantine because they were arriving from the City of Brisbane which had become a COVID-19 hotspot.
"Why didn't they tell us they would have to go into hotel quarantine?" Ms Boyd said.
"We were told [our house] was the perfect place to isolate ... so in they flew and they were forced to go into quarantine.
"It didn't matter which postcode you were in [in Brisbane], you got red-flagged."
Since arriving at the hotel, Ms Boyd said it took three hours for a cot to be brought to her daughter's room, the children were provided inappropriate food, and she was told by the hotel they could not supply nappies.
"Prisoners have better facilities and better care," she said.
Paige was able to get access to nappies and wet wipes through the Salvation Army.
She said quarantining in a small room with two young children had been awful and the situation had worsened when she became injured after tripping on a piece of furniture in the room.
She was required to attend the Launceston General Hospital for the foot injury which is suspected to be a fracture, however she was told she would have to wait and see a specialist.
She also has a chronic ear infection, for which she is on the wait-list for surgery, that flared up after entering quarantine.
Paige has applied for an exemption to leave the hotel and instead quarantine at her family's property but has been rejected twice, applying a third time on Tuesday.
She said she at least wanted an exemption for her four-year-old to leave.
"At least at mum's house he can run around and burn off some energy instead of terrorising the hotel room," she said.
She said the hotspot system was unfair because there were eight different postcodes in the City of Brisbane and during her family's contact with the Public Health Hotline they should have been advised of the fact they would need to quarantine in a hotel.
"I would have been prepared rather than blindsided. I would have packed more nappies and snacks for the kids," she said.
Clark independent MHA Madeleine Ogilvie said travellers with babies and young children in hotel quarantine required support and additional care.
"As a mother of three, I understand how challenging traveling with little children can be, let alone being isolated for 14 days in a hotel room," Ms Ogilvie said.
"Nursing mothers need additional support. We could provide on-site nursing support and at the very least kitchen facilities."
Ms Ogilvie said she had written to the Prime Minister and asked for an Commissioner for Quarantine to be established and suggested in Tasmania the Ombudsman could provide oversight.
A Department of Communities spokesperson said where possible, travellers entering hotel quarantine would be placed in accommodation which suited their medical or family circumstances.
"We understand that families need more space and may need particular supports, and seek to provide that, as available," the spokesperson said.
"The facilities available within each hotel do vary, however some include self-catering facilities.
"All guests are encouraged to inform the hotel of any dietary requirements, including guests with children.
"Guests are also able to order food through contactless meal or supermarket delivery services."
The spokesperson said Communities Tasmania and hotel partners worked closely with families to help them organise or arrange for the items they needed to support their quarantine.
"Government Liaison Officers are available to assist with sourcing essential items such as nappies," they said.