+60d ago

Customer Service Officer/Teller

Hays


Base pay $55k - $57k
Permanent Standard/Business Hours
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Full job description

Your new company
This Big 4 Bank is well recognised for being the leader in their class for customer experience as well as their focus on innovation and the community. They are one team of people with the same mission - to be one of the world’s great service companies. At this bank, providing great customer service is about being able to pick up on the small details that help you understand people and their needs. In return, you’ll be rewarded with a career where you’re listened to, and given every opportunity to progress.

Your new role
With multiple, full-time permanent positions available, all candidates MUST have the flexibility to work on a rotating roster, Monday through to Friday

As a Customer Service Representative, you will be working in rural parts of South Australia to provide face to face customer service where you will be part of a team of subject matter experts who make a difference every day to their customers. Being the first point of contact for customers, you will be responsible for deepening customer relationships and identifying opportunities to deliver tailored solutions that link back to your customers financial needs.

You will also be responsible for:
• Engage with customers regarding their banking needs
• Fulfilling all customer needs accurately and quickly
• Assisting and educating customers in learning banking technology and services
• Acquiring new customers and retaining existing customers by delivering superior customer service
• Meeting and adhering to KPI’s required in the role
• Providing tailored solutions to customers
• Enjoy delivering outstanding service that deepens customer relations
• Assist and educate customers in learning banking technology and services

What you'll need to succeed
To be considered for this opportunity, we are looking for ambitious individuals with a thirst for learning and development in the banking industry. You will display an exceptional attitude and work ethic combined with passion to succeed and service customers to the best of your ability. Previous banking experience is not necessary. The ideal candidate will have:

  • Recent strong customer service and/or sales experience in any industry
  • Ability and desire to learn complex finance products and services
  • Technically savvy with the capability to work with/navigate many IT systems
  • Excellent verbal and written communication skills
  • Degree, diploma or certificate in Business, Finance or related study will be looked upon favourably

What you'll get in return
This position offers a competitive salary along with discounts on financial products and services. In order for you to succeed, comprehensive and ongoing training within a supportive team based culture is provided. This organisation prides itself in growing their talent and offers career development opportunities across the entire business.

What you need to do now
You are strongly encouraged to apply if you meet the above criteria and are ready to launch your career. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Christina Douvartzidis on 08 7221 4100 for a confidential discussion about the role.

LHS 297508 #2634801

Pay comparison
Market average based on all Customer Service Officer jobs in Alice Springs NT
Base pay range
$55k - $57k
Market average
$57k
$57k
Market average
$50k
$60k

Job details
Date posted
1 Apr 2022
Category
Banking, Superannuation & Finance
Occupation
Customer Service
Base pay
$55k - $57k
Work type
Permanent
Job mode
Standard/Business Hours

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